Refunds and Returns

This Agreement was last modified on 18th February 2016

MadrasVape™ Refund/Return Policy 

We have a 10 day return policy. 

If you do not meet the requirements to return an item through the link above, please send contact customer support by email: Click Here To Email Us for a return request.Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return.If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed. 

Which products are not eligible for returns?

Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees. 

Any sealed item which is not opened or tampered can be returned to us. Our Customer service team takes 3 Business day to Evaluate the item returned once approval completed the product can be returned or exchanged.

Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery! 

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, and batteries. Any item deemed consumable is non refundable. 

You will be responsible for shipping charges for non defective returns. All shipping charges are NON REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount. 

A 15% return processing fee may be applied if: 

 1. Returns are opened and/or non defective.. 

 2. Returns show signs of physical damage or user error that could have caused the defect.

 3. Returns that are not cleaned and emptied prior to return. 

 4. Defect reason stated is not present upon return evaluation or is solved with simple troubleshooting steps.

Herb Devices: 

Alternative devices need to be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility) we will not be held responsible for your loss. If the item is received and has any residual smell or media particles, the return will receive a 15% return processing fee. 

Promotional Term & Conditions: 

Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation. 

Refused Orders 

If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.

Note: If utilizing an approved Prepaid Card, MadrasVape will attempt to refund the payment method within the scope of our refund policy. MadrasVape is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction. 

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

What sort of language isn’t allowed at Madras Vape ?

Madras Vape doesn’t allow the use of hateful, offensive, profane, or vulgar language in public areas of the website. Public areas include listings, products, profiles, feedback, discussion boards, and more.

Defamatory language (language or comments that could be considered harmful to the reputation of another Madras Vape member) is also strictly prohibited on Madras Vape.

Use of offensive, profanity towards customer service agent or Madras Vape can cause cancellation of the order and 25% Processing fee applied during

NOT FOR SALE TO MINORS | Products sold on this site may contain nicotine which is a highly addictive substance. CALIFORNIA PROPOSITION 65 – Warning: This product contains nicotine, a chemical knowns to the state of California to cause birth defects or other reproductive harm. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. Products sold by MadrasVape are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!


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