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I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting My Orders

What should I do if my order is approved but hasn't been shipped yet?

Madras Vape usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Madras Vape account

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received,the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD4355),a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Which products are not eligible for returns?

Madras vape return policy

Any sealed item which is not opened or tampered can be returned to us. Our Customer service team takes 1 Business day to Evaluate the item returned once approval completed the product can be returned or exchanged.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Madras Vape account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Madras Vape account.

How can I order for large quantities of the product as part of a corporate order?

You can write to support@madrasvape.com for your corporate gifting requirements or You can contact us through telecom Click here to get details now.

What does 'Preorder' or 'Forthcoming' mean?

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

Do sellers on Madras Vape ship internationally?

Currently, sellers on Madras vape only ship within India.

Will my shipment be safe at the pickup store?

Rest assured, your shipment is safe with our trusted partners at all pickup stores.

How will I know that my shipment has reached the pick-up store?

Once your shipment has reached the pick-up store, you will be notified via email & SMS. Our madras vape Representative will contact you  and a route map to the location of the pick-up store will also be shared with you to your usable device

How can I collect my shipment from the pick-up store?

To collect your shipment from a pick-up store, follow these simple steps:

1. Walk into the pick-up store

2. Meet our the Store Manager and show a valid photo ID

As soon as the verification is complete, the shipment will be handed over to you.

Note: The photo IDs can be PAN card, Driving license, Aadhar card, College ID card, Employee ID card, Voters’ ID card, Government approved cards, photo printed credit/debit card, and Bank passbook.

How long do I have to pick up my shipment from the pick-up store?

You can pick up your shipment within 1 day of the order arriving at the pick-up store. If you are on vacation, or can’t pick it up within 5 days, you can contact our Customer Support to schedule the pickup at a later date.

In case the shipment is not picked up within this time, the store will return the item to the seller and the order will be cancelled.

What should I do if my shipment is not at the pick-up store?

If you have received a confirmation message that your shipment has reached the pick-up store and it is not there, please contact Customer Support.

How do I report a listing infringement?

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to infringement@madrasvape.com,

  • Identification or description of the copyrighted work/ trademark that has been infringed.
  • Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars.
  • Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
  • A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf Brand Name (in case of Trademark infringement)
  • Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Madras Vape. If you have found an issue on Madras Vape, you can report it to security@madrasvape.com with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser’s name and version

3. Screenshot/screen-cast (if any).

Are there any guidelines for writing product reviews?

Product reviews on flipkart.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product?
It’s always better to review a product you have personally used.

Educate your readers.
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it’s equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you’re not really sure, research always helps.

Stay concise.
Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes.
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

What's not allowed in product reviews?

Customer reviews should be relevant to the product in question. The product review section on madrasvape.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. madrasvape.com reserves the right to remove reviews that include any of the following:

– Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
– Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
– HTML embedded in text references to other retailers
– Pricing related comments
– Personal information (Phone numbers, postal address, email address and others)
– Profane comments. Inflammatory comments. Copyrighted comments
– Plagiarised content (Any content found elsewhere on the internet, even if you’re the original author)
– Promotional content
– Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)
– Reviews written for any form of compensation
– Reviews given using fake ids, irrelevant user email ids
– Asking for helpful votes
– Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
– Feedback about errors in the product description

What can I write in product reviews?

Customer reviews should be relevant to the product in question. The product review section on Madras vape is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

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