Refund and cancellation Policy

This Agreement was last modified on 08-06-2019

Refunds are only for available for new and unused devices purchased on www.madrasvape.com and must be returned directly to Madras Vape within Seven (7) days of receipt. If the tamper-proof seal is broken, a refund cannot be honored.

Orders on E-liquids, Coils, Juul pods, Juul devices and other accessories once purchase. A refund cannot be honored due to Sanitary reasons

Devices purchased through an authorized Madras Vape retailer will not be refunded by madrasvape.com ; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.

 

Refund Procedure:

 

If wrong product received 

Step 1. Immediately call Madrasvape.com at 1800 120 870 000 within 24hrs of receiving the Product or Write to Delivery@madrasvape.com with product images

Note: Madrasvape.com shall pay the shipping charges incurred during this transaction

 

If applying for refund after receiving package. 

Step 1. Write to refund@madrasvape.com with product images and reason for refund.

Step 2. Customer will be liable for shipping cost incurred during this transaction.

Step 3. Madras Representative shall email the customer with delivery address and product should reach the warehouse within Seven (7) days of intimation.

Step.4 Delivery Team inspects the package for any signs of tampering.

Step 4 A. If the tamper-proof seal is broken, a refund cannot be honored.

Step 4 B. If package Cleared for refund. Refund shall be initiated to account of transaction and the amount should reflect in your bank account within 5 – 7 Business days.

 

If applying for refund during processing.

Step 1. Immediately call Madrasvape.com at 1800 120 870 000 within 24hrs of receiving the Product or Write to support@madrasvape.com with immediate effect

Step 2 A. Within 24 hrs – Full Refund shall be initiated to account of transaction and the amount should reflect in your bank account within 5 – 7 Business days.

Step 2 B. After 24 Hrs – 15% Shall be deducted from total amount as Handling fees and Processing fee

 

If applying for Refund or Cancellation during processing.

Step 1. Immediately call Madrasvape.com at 1800 120 870 000 within 24hrs of receiving the Product or Write to support@madrasvape.com with immediate effect

Step 2 A. Within 24 hrs – Full Refund shall be initiated to account of transaction and the amount should reflect in your bank account within 5 – 7 Business days.

 

If madrasvape.com cannot complete order.

A Full Refund shall be initiated to account of transaction and the amount should reflect in your bank account within 5 – 7 Business days.

 

NOT FOR SALE TO MINORS | Products sold on this site may contain nicotine which is a highly addictive substance. CALIFORNIA PROPOSITION 65 – Warning: This product contains nicotine, a chemical knowns to the state of California to cause birth defects or other reproductive harm. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. Products sold by MadrasVape are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!

0

Your Cart